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Home >IMS> BSM > BSM Routes to Value > Change & Configuration Management

Change and Configuration Management


Change & Configuration ManagementManaging change in a complex environment is critical to business success. In today's rapidly changing business environment, IT is accountable for supporting mission critical business services. Avoiding risk and maintaining control of your infrastructure is the key to keeping business running smoothly and profitably.

VAssure BSM integrates People, Process and Technology (PPT) into a complete Change and Configuration Management solution that enables you to map complex IT events and services to critical business services so you reduce the business impact of changes to the IT environment.

VAssure BSM’s Change and Configuration Management solution will:

Increase the number of changes that are successfully implemented
Decrease the disruptions to business services from poorly executed changes
Understand the impact of changes to configuration items


People Drive Success
VAssure BSM understands the roles and responsibilities are critical to success. The diagram shows how an organization’s people fall into Strategic, Operational and Tactical roles. VAssure BSM helps organizations identify these people and define their roles for success. Strategic roles are policy makers who provide the “what” and “why” of the initiative. Tactical roles enforce the policy; they are “how” the initiative is carried out. Operational roles are implementers and customers; the “who” this initiative affects.


People are most impacted by change, so helping them understand the changes and what they mean to the organization will help minimize any negative impact. VAssure BSM educates your employees on the various people, process and technology impacts as well as what the business benefits are. This empowers your staff as active participants in your organization’s operational effectiveness.

Process Creates Efficiency

VAssure BSM understands that good business processes are repeatable and show measurable benefits to the business. We evaluate the following three levels of business drivers so the resulting processes best support the dynamics of the business.

Global Business Environment: Drivers include Sarbanes-Oxley compliance, reducing vulnerability to security threats and downtime
Industry Specific: Drivers include ITIL and HIPAA compliancy
Business Specific: Drivers include gain control of changes within IT environment and reduce negative business effects of changes.

According to ITIL, Change Management is the process of controlling changes to the infrastructure, or any aspect of services, in a controlled manner thus enabling approved changes to be implemented with minimum disruption. Configuration Management provides a logical model of the infrastructure or a service by identifying, controlling, maintaining and verifying the versions of Configuration Items in existence.


Change Management Processes should:

Reduce the impact of change related incidents
Increase the efficiency of implementing change


Configuration Management Processes should:

Facilitate impact and risk analysis for changes and problems
Improve compliance of policies and standards for IT components
Provide accurate configuration information for other support processes

ITIL is a best practices guideline for service support, but does not account for business or industry specific nuances. VAssure BSM does not force fit ITIL into your company, we overlay your business with ITIL guidelines to identify and define optimal business processes.
Technology Automates CCM

Technology is the vehicle for implementing the business processes and enforcing corporate policy across disparate groups of people. VAssure BSM has identified a core set of best of breed technology to help communicate your IT processes and business goals:

Remedy Change Management: Delivers comprehensive policy, process management, and planning capabilities that help increase the speed and consistency in implementing changes while minimizing business risk.
BMC Atrium CMDB (Configuration Management Database): An intelligent data repository that provides a working model of your enterprise IT infrastructure.
BMC Discovery Express A multi-platform agent-less discovery tool to collect asset information on servers, desktops, network devices, etc., and to auto-discover SNMP enabled devices.
BMC Topology Discovery: Understands the inter-dependencies between IT components and critical business applications and enable real-time business service modeling.
Marimba Client & Server Solutions: Automates critical server, desktop/mobile and handheld functions such as inventory, provisioning, packaging, configuration, auditing and repair, reducing the complexity of managing them across the enterprise.
Active Reasoning: Closed loop change management and compliance solutions that track activity, guide actions, automate tasks, and manage the completion of changes.

Measurable Success
Milestones provide measurable benefits and value as you move from simple incident handling to multi-level problem and root cause analysis and on to pre-incident problem resolution. VAssure BSM helps define the metrics that are important to your organization and set ROI goals and targets according.

Change Process Execution
  • Formalization of an enterprise wide standard change management process
  • Ratio of emergency to planned changes
  • Reduction in number of changes that cause incidents

Automated Change Orchestration
  • Reduction in total time for change process execution by automating of change policies into technology
  • Electronic approval chain with audit trails
  • Integration of configuration data into change management process

Automated Change Orchestration
  • Ability to assess the potential risks to business services associated with changes
  • Scheduling change implementation based on business requirements
  • Understand the impact of changes to configuration items and critical business services

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VAssure provides knowledge measurement solutions and services including assessments

VAssure provides knowledge measurement solutions and services including assessments

VAssure provides knowledge measurement solutions and services including assessments

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