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Home >IMS> Managed Services > Desktop Management > Managed Desktop

Managed Desktop Services

 

Services Offerred Capabilities Delivered
Remote Support Provisioning
Uses the support initiatives through remote dial-in and utilizes selective tools
Depending on the requirements, SMS, Radmin, LANDesk, VNC, CA Live Automation, Dameware, PC Anywhere, Carbon Copy, etc. can be used
Views remote desktop system information and runs diagnostic utilities

Planning & Acquisition Services
Supplier management
Vendor sourcing - RFP preparation, review and negotiations, order or lease
Cataloging, procurement, receipt and stock management
Secure warehouses and facilities from partners
Logistics coordination
Audit trail of all material transactions
Contract maintenance


Roll Out Services
Assessment, design and creation of SOE
Application packaging
SOE creation – Build, validate, test and document for distribution
Implementation
• Validate the hardware and the build on the client environment
• Install and configure operating system environment and packaged applications – centralized / manual / multicasting
• User backup and restoration
• User acceptance testing and sign off

Management, Maintenance and Support Services
IMACs and break-fix support
Anti-virus and patch management, software distribution
Client application support
Mobile user support
Backup and recovery services
Network management like connectivity, file and print

Refresh and Disposition Services

Refresh services

Upgradation and refresh planning
Guidance and consulting on new hardware, operating system and software


Disposition services

Receipt of assets – allot number
Inspect equipment for damage and claim insurance if any
Data erasure – Uses a low level format or appropriate erasure methods as prescribed by federal / state laws
Equipment disposal, return to leasing company or donation on behalf of customer
Disposal reports and audit reports


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VAssure provides knowledge measurement solutions and services including assessments

VAssure provides knowledge measurement solutions and services including assessments

VAssure provides knowledge measurement solutions and services including assessments

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