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Home >IMS> Managed Services > Production Operations

Production Operations

VAssure’s Production Operations provides end-to-end support on the entire gamut of data center operations. We provide centralized proactive monitoring and management of all infrastructure elements from our Global Command Center (GCC) and Offshore Support Centers (OSC). Through a measure of stringent and consistent quality processes, tools and technologies, automated resolutions of incidents and requests, along with reporting portal and continuous process improvements, the Production Operations has been providing quality services.


Production Operation Services


Services Offerred Capabilities Delivered
Command Center Operations Services Event / alert monitoring of all infrastructure elements (mainframe, servers, networking, storage, database, etc.)
Fault isolation - False positive / false negative, event correlation and suppression
Qualifying the alert / call
Resolving using Standard Operating Procedures (SOP)
Assigning to the respective group in case not resolved using SOP
Escalation and follow-up, as required, through service desk or pre-agreed mechanism
Performing daily / shift related system checks - based on SOP
Reporting - based on above parameters
Backup / Restore Services Batch job monitoring and fixing job failures / amends
Scheduling (add / modify and delete batch jobs)
Migration from Cron
Installation, configuration and performance management of batch environment
Reporting

Backup / Restore Services Backup and Restore session monitoring
Vaulting of tapes
Tape operations (planning for scratch media, labeling, insertion, scratch media, inventory, etc.)
Tool support: Backup and restore scheduling, installation, configuration, performance management, migration
Reporting - based on above parameters

 

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VAssure provides knowledge measurement solutions and services including assessments

VAssure provides knowledge measurement solutions and services including assessments

VAssure provides knowledge measurement solutions and services including assessments

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